Verzendbeleid
Processing time Orders are handcrafted and/or hand-packed to order. Please allow 1–2 business days for your order to be processed before it ships. During sale periods or high-demand launches, processing may take slightly longer — we'll let you know if that's the case.
Where we ship We currently ship to the Netherlands and the following EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, and Sweden. We do not currently ship outside the EU.
Shipping costs
- Netherlands (domestic): €6.95 standard shipping
- European Union: €9.95 standard shipping
- Free shipping is available on qualifying orders (confirm the order minimum — your Shopify settings have a free-shipping rate configured but I couldn't pull the threshold amount)
Delivery estimates
- Netherlands: 1-3 business days
- EU: 3-5 Days
Delivery times are estimates from the shipping carrier and are not guaranteed. Delays caused by the carrier, customs, weather, or other events outside our control are not our responsibility, though we're always happy to help track down a delayed parcel.
Carrier Orders are shipped via PostNL, DHL or DPD.
Order tracking You'll receive a shipping confirmation email with a tracking number once your order leaves our hands.
Customs and import duties As all shipping destinations are within the EU, no customs fees or import duties apply.
Incorrect address Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer; reshipment costs for returned-to-sender parcels may apply.
Lost or damaged in transit If your order arrives damaged or doesn't arrive at all, contact us at contact@smileybark.com within 3 days of the expected delivery date and we'll help sort it out.